Last updated August 01, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


All returns must be postmarked within one (1) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at [email protected] to obtain a Confirmation number. After receiving that number, place the item securely in its original packaging, and mail your return to the following address or you can ask us to arrange for a pickup (on chargeable basis):

Hale Clinics Pvt Ltd

Attn: Returns

SCO 7 & 8, Airport Road, adjoining Gurudwara Singh Shaheedan, Sector 78, Sahibzada Ajit Singh Nagar

Mohali, Punjab 140308


Return shipping charges will be paid or reimbursed by us.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.


Once the order is placed, it can be cancelled either within one hour of placing the order or before it reaches you. In that case, the refund will be processed within the Return period mentioned.


The following items cannot be returned or exchanged:
● Liquid items
● Oils
● Open medicines
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.


If you have any questions concerning our return policy, please contact us at: